Chick-fil-A has plans to take their guests beyond the transaction. April 29th marked the first day that Chick-fil-A was required to host backstage tours amongst customer requests.
"A backstage tour for us, is the opportunity to share the history of Chick-fil-A," said Johnathan Cardwell, Director at Chick-fil-A in Oxford, Miss. on Jackson Ave. "It is giving guests an opportunity to create emotional connections with our back of house team."
Also Director at Chick-fil-A in Oxford, Miss., Elizabeth Nichols does not believe they will be harmful to the buisness.
" I think that if the guest request one while we are busy, they may be fustrated in their waiting for us to get prepared," said Nichols.
No comments:
Post a Comment